CGA-BC has a formal complaint process to address concerns about the professional conduct of CGAs and CGA students. Through this process, members of the public can file complaints against current or former members and students currently registered in our program of studies. The laying of a complaint with CGA-BC should not be used as a threat against a member or student.
The procedures for handling complaints are covered in Bylaws B901 to B911. Once a formal complaint is received and reviewed, the Chair of the Ethics Committee will determine if a case should be opened and the investigative process started, or if the complaint should be dismissed.
It is important to note that any or all information received may be shared with all parties to a complaint.
If a member, former member or student is found to be in breach of the Association’s Code, the discipline imposed is limited to fines, membership status and remedial actions. Our processes do not allow for remedies available under civil court actions.
Complaint Form [PDF - 64KB] [Learn about fill and print adobe forms.]
Anonymous information regarding the conduct of a member or student is not generally accepted. All complaints must:
- Be in writing,
- Be supported by documents, and
- Be signed by the complainant.